Shipping Policy
Free delivery, careful installation and our own experienced team.
Free Delivery Across England, Wales & Scotland
Delivery is free of charge across England, Wales and Scotland.
Most deliveries are carried out by our own experienced two-person delivery team, not a third-party courier.
Your sofa is delivered by people who know the product and understand how to handle it properly.
After You Order
After placing your order, you will receive an order confirmation by email.
We will also keep you updated during the production process, so you know what stage your sofa or sofa bed is at.
Production Time
Most made-to-order sofa beds are usually manufactured within around 2 weeks, followed by transport to our warehouse.
If you need your sofa sooner, please contact us before ordering. In some cases, we may be able to offer an express production service.
Delivery Date
Once your order is ready, we will contact you by text or email with a proposed delivery date.
Around 95% of our deliveries are completed within 18–21 days from the date the order is placed.
Live Delivery Tracking
We usually contact customers around a week before delivery to arrange and confirm the delivery day.
On the day of delivery, you will receive an online live tracking link so you can see the position of the delivery team and the estimated time they will arrive.
White Glove Delivery Service
Our standard delivery service includes delivery to the room of your choice, unpacking, installation where required and removal of the packaging after delivery.
Your sofa bed or sofa will be handled by our trained two-person crew, who are experienced in delivering large furniture into homes, flats and rooms with more difficult access.
Unlike many furniture companies, we do not rely on third-party couriers for our standard White Glove Delivery Service.
Your sofa is delivered by our own experienced drivers, who know our products, understand how they are built and handle them with proper care from delivery to installation.
Watch How Our Delivery Is Done
See how our own delivery team carefully brings the sofa into the home, unwraps it and prepares it in the room of choice.
Tight Access? No Problem.
Every Sofa Bed Expert sofa and sofa bed is designed to be dismantled into smaller sections for delivery.
Even our largest model only needs around 48 cm / 18.9 inches of access width.
If you are worried about narrow doors, tight staircases, small hallways or difficult room access, simply contact us before delivery.
We can prepare your sofa in separate sections before it leaves us, making it much easier to bring into your home.
This service is included free of charge.
Room of Choice Installation
Our own experienced delivery team will bring the sofa into your home and assemble it in the room of your choice, even if this is upstairs, on the top floor, in a loft room, flat, or another difficult-access area.
Because our drivers know the products and how they come apart, they can handle the delivery with care and confidence.
This is one of the main reasons we use our own delivery team instead of third-party delivery companies.
Old Sofa Disposal
If you require old sofa disposal, please select this option at checkout.
Our delivery team can remove your old sofa when delivering your new one.
Old sofa disposal charge: £89
Kerbside Delivery
Kerbside delivery may be used for selected areas, international deliveries, Northern Ireland or where delivery is arranged through an external courier.
With kerbside delivery, the goods are delivered on a pallet and left outside the property. The courier is not able to carry the furniture inside, unpack it or install it.
This option is usually used where our own delivery team is not available, or where pallet delivery is the most suitable option.
International Deliveries
Please contact us for details and delivery costs for international deliveries or areas outside our standard routes.
What If It Won't Fit?
We understand that checking access routes, doorways, staircases and corridors for large furniture can be difficult.
Our delivery team will always do their best to deliver and install your sofa safely. Many of our sofa beds can be dismantled into smaller sections to make delivery easier where required.
If you believe access may be tight, please contact us before delivery so we can advise you and, where needed, prepare the sofa in parts before it leaves our warehouse.
If we are unable to install the furniture due to access restrictions, we will try to find a suitable solution. This may include arranging an alternative product that fits more easily, where possible.
If no suitable solution is available and the order has to be cancelled due to access issues, a cancellation or return charge may apply.
