Refund policy

48 HOUR COOLING OFF PERIOD / CANCELLATION

As a gesture of goodwill, sofabedexpert.co.uk offers all customers a 48 Hour Cooling Off Period from the date the order is placed. During this time, an order may be cancelled without any cancellation fee, and any payments made will be fully refunded.

After 48 hours, a minimum cancellation/administration charge of 10% or £100, whichever is greater, may apply. This helps cover costs already incurred by sofabedexpert.co.uk for processing, manufacturing, handling and/or transport.

Where goods are cancelled under Distance Selling Regulations, this cancellation charge will not apply. Please refer to the “Distance Selling / Returns” section below for further information.

Order cancellations after delivery will only be accepted in cases of faulty goods or where the customer is exercising their distance selling return rights.

DISTANCE SELLING / RETURNS

The following applies only to orders placed online, by telephone, or by mail order for items that have not been inspected in our retail store before purchase.

Distance sales contracts are subject to a 14-day return or exchange right. The return request must be made in writing within 14 days, starting from the day after delivery.

This period gives customers the opportunity to inspect the furniture at home and make sure the item is suitable. Until the goods are collected and returned, the furniture remains under the customer’s ownership and care. It is the customer’s responsibility to keep the item clean, undamaged and in “as new” condition.

The original packaging is removed by our delivery team at the time of delivery, so customers are not required to keep or reuse the original packaging for a return. If a return is arranged, our delivery team will bring suitable protective wrapping for collection.

Returned furniture must not be damaged, marked, stained, heavily used or otherwise unsuitable for resale. If goods are returned in a condition that is not “as new”, sofabedexpert.co.uk may make a deduction from the refund to reflect any loss in value.

The pickup fee for eligible returns is currently £0.